Kingdom Shopping Centre

"When we learned that we could roll two systems up into one, we were sold."


Kingdom Shopping Centre in Glenrothes, fife Gets a Two For One system - DMR digital radio and an rfid powered tour guarding solution in one. Replacing two aging systems with a singular unified solution, boosting productivity and cutting costs at the same time!

About the Client

Located in the famous whiskey town of Glenrothes, Kingdom Shopping Centre is the largest shopping centre in Fife, east-central Scotland. It is about 30 miles north of Edinburgh and 30 miles south of Dundee.

The majority of shopping, retail services and administrative facilities in Glenrothes are concentrated in the town centre. With approximately 120 shop units, the Kingdom Centre provides the largest concentration of shops in the town centre.

The Challenges

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The centre had maintained two systems in parallel for many years. Firstly, an estate of analogue radios were being used across the centre by security & housekeeping teams. They were suffering from poor microphones and short battery life. The cost of repairs and new batteries was escalating as the radios approached the end of their shelf life.

Secondly, the centre used a separate patrol guard system with a set of electronic wands that were used by security and housekeeping to record their whereabouts during the day. These wands were also approaching the end of their term, and were beginning to wear out.

The Solutions

In late 2016, the shopping centre contacted ShopSafe, a national Hytera dealer with offices in England and Scotland. ShopSafe recommended replacing both systems with a singular system and proposed the Hytera PD415 digital radios with Patrol. This means that instead of using electronic wands to record their whereabouts, team members could use the radios themselves thanks to Hytera’s RFID tagging technology.

Staff members were issued with a personal ID tag, meaning that when they were issued with a radio, they could be identified as the user of that specific radio.

Security and Housekeeping teams have to record their whereabouts every 30 minutes using a list of locations. The new patrol guard system ensures that their location is registered but also that each interaction with a checkpoint is logged against an individual, which was not possible with the previous system. This information can be displayed on a stand-alone monitor in the control room which shows all checkpoint locations. ShopSafe were selected to deliver a common digital radio network across all the towns. Delivered over the same IP network as the CCTV cameras, both CCTV operators and their manager have access to all the towns where cameras are monitored. ShopSafe delivered a common DMR digital network using a range of subscriber products from Hytera. The responsibility to migrate and support the schemes was solely ShopSafe’s. This includes billing to deliver the goal of income generation to offset the running costs for the Council.

In partnership with the maintenance team, ShopSafe installed the system throughout the shopping centre and supported the teams by training them how to use their new radios.

The Results

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Initial feedback is that the handsets are light, yet rugged, and are extremely user-friendly.

However, the biggest upside to the business is that they no longer have to maintain two independent systems. That brings about a cost saving, but more importantly, it means that individuals are tagged to the checkpoint location, adding a layer of data for due diligence purposes that they didn’t have before, as the tag and the radio go together. This helps the centre demonstrate safety, and acts as a record for insurance purposes.

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