Protecting profits, people and property. Capture every incident, identify repeat offenders and act before the next loss.
Retailers across the UK share intelligence on one network.
Strength in scale, confidence in results.
Enterprise retailers use Alert as their primary platform
Registered business users
Incidents reported across the platform every year
Active offenders tracked
Most loss prevention tools are siloed, manual and reactive. Incidents sit in spreadsheets, intelligence stays in one store, and the same offenders keep coming back.
Annual cost of retail crime to UK businesses
Incidents of violence and abuse against retail staff every day
Coordinated criminal groups driving high-value losses
Source: British Retail Consortium Crime Survey 2025.
Alert keeps your team informed, connected and ahead of the threat.
Alert is part of the ShopSafe ecosystem, alongside Smart Radio, Body Worn Video and Vision.
Streamline your workflow with intuitive incident reporting that captures comprehensive data effortlessly. Seamlessly integrate this information into existing systems and applications like EAS, EPOS, and more. Build detailed offender profiles, identify patterns, and uncover valuable insights.
Tired of feeling overwhelmed by incident data? Our offender management tools help you cut through the noise and prioritise the individuals causing the most significant harm to your business.
Comprehensive offender profiles centralise all related data in one easy-to-manage place. See the true impact each person has and build cases that let you take preventative action.
Facial matching is built into your offender database, so Alert automatically identifies repeat offenders across locations, even with limited information, and gives you a complete picture of their activity.
Alert helps you pinpoint the offenders causing the most harm to your business and colleagues. Filter through data with ease and focus on the insights that matter most.
Unlock the power of data with comprehensive real-time reporting tools. Customise reports to suit your needs, control access for each user, and dive deeper into insights with detailed underlying data for every graph and statistic.
Gain access to cutting-edge BI tools that provide a complete, up-to-the-minute view of your data. Whether tracking incidents, monitoring trends, or analysing patterns, real-time reporting ensures you stay ahead of emerging challenges and make informed decisions quickly and confidently.
Book a demo, or visit us at our Customer Experience Hub to see the full ShopSafe ecosystem.
Free 90-day pilots available
Reclaim valuable time and resources with powerful automation features. Streamline data collection, accelerate investigations, and gain deeper insights into security risks.
Automate the collection of critical evidence from body camera systems, CCTV footage, and witness statements. Evidence Vault generates MG11 witness statements automatically, eliminating manual data entry.
Configure automated workflows to trigger actions, update data fields, assign tasks to staff, and send notifications. Streamline incident response, improve collaboration, and ensure consistent adherence to security protocols.
Automatically magnify critical details, crop images for clarity, and redact sensitive information such as faces from images and video footage, ensure compliance with privacy regulations while delivering actionable visuals.
Unlock hidden insights with AI-driven data analysis tools. Extract valuable information from video footage and images, identify patterns in offender behavior, and gain a deeper understanding of security risks.
Streamline investigations with AI-powered tools, link analysis, and dynamic mapping. Identify related offenders, visualise connections, and uncover incident patterns to prioritise action and protect your business effectively.
Easily connect the dots in your investigations with AI-driven suggestions. Link related offenders, incidents, and patterns to focus on individuals causing the greatest harm to your business.
Simplify complex data with link analysis. Integrated facial matching identifies repeat offenders, uncovering their activities and associations for a clearer understanding of crime groups and patterns.
Identify offender behaviour trends and hotspots with mapping tools. Visualise incident flows, uncover key insights, and focus on data that drives actionable, effective decisions to protect your business.
Communicate in real-time with your team. Share updates, coordinate actions, and respond swiftly to incidents as a unit.
Distribute offender profiles, training resources, and updates through bulletins. Equip store colleagues with vital information to stay prepared.
Exchange actionable intelligence on offenders and incidents. Collaborate seamlessly to identify patterns and reduce risks across your organisation.
Collaborate on investigations internally and externally. Centralised tools simplify teamwork, enhancing case management and improving your security outcomes.
Enhance your collaboration with law enforcement by seamlessly sharing incident data and automating reporting processes. Save time, reduce errors, and provide police forces with the critical information they need to take swift action.
Securely share detailed incident data for effective police collaboration.
Streamline and automate police reports for accuracy and efficiency.
Ensure secure police access with SSO and robust information compliance.
Simplify MG11 creation with automated templates and secure data handling.
Connect Alert to ShopSafe Vision for live facial recognition and ANPR, and stop known offenders before they strike.
Get instant alerts when known offenders enter your stores, so your team can act before an incident happens.
Get real-time alerts when vehicles linked to known offenders arrive on site.
Issue exclusion notices, track who is excluded and get alerted to breaches using your offender data.
Provide employees with critical training and updates to enhance security awareness.
See Alert working in your own stores before you commit. We run the pilot with you and hand you the business case at the end.
We scope the stores, users and goals for your pilot.
Our ISO 27001 and Cyber Essentials credentials keep security review simple.
We set up your team and measure your starting point so results are clear.
A dedicated contact reviews progress with you every week.
At the end of the pilot you get an ROI case built on your own data.
Everything you need to know about Crime Intelligence and how it can transform your security operations.
Crime Intelligence is an AI-powered platform that helps businesses predict, prevent, and respond to crime through intelligent data analysis. It works by collecting incident reports from multiple sources (staff reports, CCTV, EPOS data, EAS systems), analyzing patterns using machine learning, identifying repeat offenders through facial recognition, and providing actionable insights to prevent future incidents. The platform centralizes all your security data in one place, making it easy to spot trends and take proactive action.
Our AI-powered facial recognition technology automatically matches faces from CCTV footage and body camera images against your offender database. When someone enters your premises, the system can instantly alert your team if they're a known offender, even if staff don't recognize them. The technology works across multiple locations, helping you identify offenders operating across your estate. All facial data is processed securely and in compliance with UK GDPR regulations.
Yes, Crime Intelligence is designed to integrate seamlessly with your existing infrastructure. It connects with CCTV systems, Electronic Article Surveillance (EAS) systems, EPOS/point-of-sale systems, body-worn cameras, radio communication systems, and access control systems. We also offer API access for custom integrations. This means you can centralize all your security data without replacing existing investments.
Crime Intelligence is ideal for retail businesses (single stores or chains), shopping centres and retail parks, Business Improvement Districts (BIDs), Business Crime Reduction Partnerships (BCRPs), local authorities, security companies, and police forces. Any organization dealing with theft, anti-social behavior, or safety concerns can benefit from the predictive analytics and real-time intelligence the platform provides.
Most teams are live within 2-4 weeks, depending on your organisation's size and complexity. Setup includes an initial consultation and requirements gathering (1-2 days), system configuration and integration (1-2 weeks), and staff training and onboarding (2-3 days). We recommend starting with a free 90-day pilot: once you're live, we benchmark your starting point, hold weekly success calls, and hand you a business ROI case built on your own data at the end.
Absolutely. We take data security and privacy seriously. ShopSafe is ISO 27001 certified, Cyber Essentials accredited and Secured by Design approved. All data is encrypted in transit and at rest using industry-standard encryption. We're fully GDPR compliant with built-in data retention policies, right to erasure capabilities, and audit trails. Our platform is hosted on secure UK-based servers, and we undergo regular security audits. We also provide tools to help you manage data subject access requests and ensure your use of facial recognition complies with UK regulations.
Our customers typically see significant returns within the first 6 months. On average, businesses report: 168% monthly ROI, significant reduction in theft and shrinkage, 350% increase in incident reporting quality and quantity, faster incident response times, and significant reduction in repeat offender activity. The platform pays for itself through reduced losses, more efficient security operations, and evidence-based decision making.
No technical expertise is required. Crime Intelligence is designed with a user-friendly interface that anyone can use. Staff can submit incident reports from their mobile phones or computers in under 60 seconds. The dashboard provides clear visualizations and insights without requiring data analysis skills. We provide comprehensive training for all users, and our support team is available to help whenever you need assistance. The system handles all the complex AI and data processing in the background.
Yes, Crime Intelligence is designed to support legal action. The platform creates comprehensive evidence packages including timestamped incident reports with detailed narratives, CCTV and body camera footage, offender profiles with complete incident histories, pattern analysis showing repeat behavior, and chain of custody documentation. This evidence has been successfully used in criminal and civil proceedings, helping businesses secure convictions, civil bans, and restraining orders against persistent offenders.
Crime Intelligence goes beyond reactive reporting by using AI to predict and prevent incidents. The platform identifies crime patterns and hotspots, predicts when and where incidents are likely to occur, alerts staff to high-risk individuals entering premises, recommends preventative measures based on data analysis, and enables proactive deployment of security resources. By understanding trends and patterns, you can take action before incidents happen rather than just responding afterward.
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